Refund policy

At Party with Franchesca, every item is custom-made and personalized specifically for each customer.

Because of the personalized nature of our products, we do not accept returns, exchanges, or cancellations once production has begun.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery with photos of the product and packaging. We will review the issue and work with you to provide an appropriate solution, which may include a replacement or refund.

Please review all personalization details carefully before placing your order, as we are not responsible for errors submitted by the customer.

If you have any questions regarding your order, please contact us before purchasing.