Frequently Asked Questions
1. How long does it take to process my order?
Our processing time is typically 3 to 7 business days. Shipping time is separate and depends on the shipping option selected at checkout.
2. Can I personalize my party favors?
Yes! All of our party favors are personalized to match your event. Please provide your event details, names, dates, colors, and any other requested information when placing your order.
3. Do you accept returns or exchanges?
Because all items are custom-made and personalized, we do not accept returns or exchanges. If your order arrives damaged or there is an error on our part, please contact us within 2 days of delivery.
4. Do you offer rush orders?
If you need your order sooner, please contact us before placing your order. Rush availability depends on our current production schedule.
5. Do you ship nationwide?
Yes! We currently ship throughout the United States.
6. Can I pick up my order?
If local pickup is available, it will be offered at checkout.
7. How can I contact you?
Use the Contact Us page on our website or email us with any questions about your order.